FAQ
Shipping
We process all of our orders very quickly because we don't want you to wait around. But exactly when you receive your order depends on where you live. If you are based in the US, EU or UK you should receive your order in 6-10 business days. If you are located anywhere else, we aim to get your order delivered in 10-15 busiess days.
Yes, we offer free worldwide shipping for all orders, no minimum purchase required!
After placing an order, you'll receive a confirmation email with a tracking number. Simply click on the link in the email to track the status of your shipment.
Yes, we do offer insured shipping at an additional cost of $7.99 to ensure extra protection for your order during delivery.
Changes & Cancellation
You are allowed to alter your order within the initial 24 hours. Beyond that period, you must wait to receive the item and then proceed with the return process.
You have a 24-hour window to cancel your order. Post that, you'll need to wait for the product to be delivered before initiating a return.
So contact us at help@justmagilla.com as soon as possible if you need to change or cancel your order.
Refunds & Exchanges
Items can be returned within 90 days of receipt for a full refund. The items must be returned in their original condition. Please visit our Return Policy page for more information.
To exchange an item, simply return the original item for a refund and place a new order for the desired item. Visit our Exchange Policy page for more details.
General
We offer a diverse range of clothing items including shirts, pants, and accessories, all infused with a unique blend of traditional and modern styles.
We accept many forms of payment at Magilla, including PayPal, Apple Pay, and major credit cards including Visa, MasterCard, and American Express.
You can contact our customer service team via email at help@justmagilla.com, or through the contact us page.
Absolutely! We utilize SSL technology to ensure your personal and payment information is kept secure.
Yes, each product page on our website includes a sizing guide to help you find your perfect fit.
For our products made of cotton blend and linen, adhere to the following care guidelines:
- Utilize a gentle wash cycle on your washing machine.
- Refrain from using bleach and ensure to wash these items separately from materials that might shed to avoid lint attachment.
- Opt for cold water washing to avert shrinkage and color fading.
- Post-wash, air dry the products by hanging them to preclude additional shrinkage.
- Be mindful that these fabric types attract lint, warranting separate washing or drying from materials that shed.
Note the expectation of minor shrinkage post the initial wash.
Still Have Questions?
If you didn't find the answers you were looking for in our FAQ section, don’t worry! We're here to assist you with any additional information you may need. Please don't hesitate to get in touch by filling out the contact form below. Your questions and concerns are important to us, and our team is committed to getting back to you as quickly as possible. Your satisfaction is our priority, and we're always eager to hear from you and help in any way we can.
Fill out the form below, and let’s get those questions answered!